Shipping and Return Policies

100% Satisfaction Guaranteed. We take pride in all of the products that we carefully select and stand behind the quality of our merchandise. If for some reason you are not completely satisfied with your purchase, you can return the merchandise for a full refund less shipping costs. A full refund will be issued for all returns made within 30 days of purchase. All items are thoroughly inspected prior to leaving our facility, however, if shipping damage occurs during transit please notify us as soon as possible and we will gladly work with you to have the merchandise returned or replaced. Please keep all original packaging materials. E-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and a customer service representative will assist you with the return process. All orders will be shipped within 24-48 hrs, unless they are out of stock. All orders are shipped USPS first class mail.

Payment Methods
You may use a charge card (VISA, MasterCard, American Express or Discover/NOVUS). We will not charge your card until the order is shipped.

Product Availability & Pricing

Ecoflowater.com products displayed at the Site are available through our Site while supplies last. In some cases, merchandise displayed for sale at the Site may not be available for immediate purchase and/or shipment. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States.

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Ecoflowater.com. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Ecoflowater.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Ecoflowater.com. shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Where is my Order?
We will send you an email to notify you that we have received your order. If you do not receive an email within two working days of placing the order, there may be a problem. Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at 1-866-266-3746.

International Shipping

Note: Because certain countries have import restrictions, and because shipping charges have to be calculated, we cannot process international orders on-line. You can obtain product information and prices here, and you can either phone or email your order. Email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 1-866-266-3746

At this time, all international orders are shipped via UPS and take approximately 7-10 days for delivery (unless your address qualifies for other UPS shipping options.) Rates vary based on total weight and final destination. Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office. Ecoflowater.com strictly follows all national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. You can reach us via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Thank you for shopping at Ecoflowater.com!